Introduction:
Conflict situations are an important aspect of the workplace. A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. A conflict is a common phenomenon in the workplace. Different stakeholders may have different priorities; conflicts may involve team members, departments, projects, organization and client, boss and subordinate, organization needs vs. personal needs. Often, a conflict is a result of perception. Is conflict a bad thing? Not necessarily. Often, a conflict presents opportunities for improvement. Therefore, it is important to understand (and apply) various conflict resolution techniques.
Conflict is a normal and necessary part of healthy relationships. After all, two people can’t be expected to agree on everything at all times. Therefore, learning how to deal with conflict—rather than avoiding it—is crucial.
When conflict is mismanaged, it can harm the relationship. But when handled in a respectful and positive way, conflict provides an opportunity for growth, ultimately strengthening the bond between two people. By learning the skills you need for successful conflict resolution, you can face disagreements with confidence and keep your personal and professional relationships strong and growing.
Objective:
At the end of the training, the participants will be able to understand and apply the following concepts of cash for work programme.
Ø What is conflict and its consequences
Ø What are the sources of conflict
Ø How to overcome or resolve the internal and external conflicts
Ø Key conflict management techniques
Ø How to build up a better relationship with people
No of Participants:
Ø Maximum 25 participants
No of days:
Ø Maximum 2 days. (Minimum 06 hours per day)
Methodology:
Ø Lecture
Ø Discussions
Ø Group Activities
Ø Games
Ø Case Study
Ø Film
Ø Field Exercise
Language:
Ø English
Ø Tamil
Training Outline:
v What is problem and conflict
v understanding conflict in relationship
o Conflict arias from different needs
v Levels of conflict
o Interpersonal conflict
o Role conflict
o Inter-group conflict
o Multi party conflict
o International conflict
v Resolving conflict rationally and effectively
v Methods of conflict resolution
o Win-lose approach
o Lose-lose strategy
o Win-win approach
v Conflict resolution techniques
o Forcing
o Collaborating
o Compromising
o Withdrawing
o Smoothing
v Emotional Awareness
v Tips for managing and resolving conflict
ü Conflict Resolution – Mind Tools
ü Conflict Resolution Skills – HELPGUIDE.org
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